REFUND & RETURNS POLICY

Highwayhaul Logistics Inc.

Effective Date: April 1, 2026   |   Last Updated: April 1, 2026

1. Introduction & Scope

This Refund and Cancellation Policy (“Policy”) governs all financial transactions, service agreements, and payment obligations between Highwayhaul Logistics Inc. (“Company,” “we,” “us,” or “our”) and any individual, carrier, owner-operator, or business entity (“Client” or “you”) that engages or purchases services from the Company.

By remitting payment — including any weekly service invoice, retainer fee, or per-load dispatch fee — you expressly acknowledge that you have read, understood, and agreed to the terms of this Policy in their entirety.

2. Description of Services

The Company provides professional dispatch consulting and logistics coordination services to independent owner-operators and motor carriers operating within the United States. Our services are strictly consulting and service-based in nature and do not involve the sale or delivery of any physical goods.

Services rendered under this Policy include, but are not limited to:

• Load booking and freight matching on behalf of the Client
• Rate negotiation with freight brokers and shippers
• Broker communication and relationship management
• Route planning and logistics optimization
• Paperwork coordination, including rate confirmations, bills of lading, and carrier packets
• Dispatch consulting, operational guidance, and carrier compliance advisory
• After-hours dispatch support (where applicable under a service agreement)

All payments made to the Company compensate for professional time, consulting expertise, specialized industry knowledge, and completed services rendered — not for guaranteed freight, guaranteed revenue, or any specific load outcome.

3. Payment Terms

The Company charges for dispatch services on a weekly invoice cycle or as otherwise agreed in writing between the parties at the initiation of service. Invoices are issued for services already rendered during the preceding billing period.

Payment is due upon receipt of invoice unless an alternate payment schedule is expressly agreed to in a signed service agreement. Accepted payment methods include ACH bank transfer, credit/debit card, and other electronic payment methods as made available by the Company.

4. Refund Eligibility

4.1 — Eligible Circumstances for Refund Consideration

Refund requests will be reviewed on a case-by-case basis. A refund may be considered only under the following limited conditions:

• The Company failed to perform any dispatch services during the invoice period for reasons attributable solely to the Company’s negligence or operational failure, and not due to the Client’s equipment downtime, legal or regulatory issues, or personal decision to cease operations;
• A billing error, duplicate charge, or processing error is confirmed in writing by the Company or its payment processor;
• A written service agreement was terminated by the Company without cause prior to the commencement of a new billing cycle, and fees for unrendered services were collected in advance.

4.2 — Timeframe for Submitting Refund Requests

All refund requests must be submitted in writing via email to accounting@highwayhaul.us within three (3) to seven (7) business days of the invoice date in question. Requests submitted outside this window will not be eligible for review unless a documented billing error is identified by the Company.

5. Non-Refundable Circumstances

The following circumstances are explicitly non-refundable. By engaging the Company’s services, the Client acknowledges and agrees that no refund shall be issued in the following situations:

• Services that have been fully rendered, including but not limited to load bookings, negotiations, broker communications, and paperwork coordination that were completed during the billing period;
• Situations where the Client’s truck was out of service, under repair, or otherwise unavailable for dispatch through no fault of the Company;
• Circumstances where the Client declined available loads, was selective in accepting freight, or set operational parameters (e.g., minimum rate, preferred lanes) that limited load availability;
• Dissatisfaction with freight rates, load volume, or revenue generated, as the Company does not guarantee any specific load count, freight rate, or income level;
• Service fees associated with consulting, advisory, compliance, or administrative work performed during the billing period;
• Cancellation of services after the Company has already commenced work for the applicable billing cycle;
• Instances where the Client breaches the terms of the service agreement, including non-payment of prior invoices;
• Requests submitted after the seven (7) business day review window, except in cases of confirmed Company billing error.

6. No Guarantee of Loads or Revenue

THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL GUARANTEES REGARDING:

• The number of loads booked in any given period;
• The freight rates secured on behalf of the Client;
• The Client’s gross revenue, net income, or profitability;
• The availability of freight in specific lanes, regions, or commodity types;
• Broker responsiveness, shipper reliability, or load consistency.

Dispatch services are consulting and coordination services only. Market conditions, freight demand, regulatory changes, and carrier-specific factors are entirely outside the Company’s control. The Client assumes all business and financial risk associated with operating a commercial motor vehicle and/or carrier business.

7. Cancellation Policy

7.1 — Cancellation by the Client

The Client may cancel dispatch services at any time by providing written notice to the Company via email at accounting@highwayhaul.us. Cancellation requests must be received at least five (5) business days prior to the next billing cycle to avoid charges for the subsequent period.

If cancellation notice is received after a billing cycle has commenced or after services have begun for that cycle, the full invoice amount for the current period remains due and payable. No prorated refunds will be issued for mid-cycle cancellations unless otherwise agreed in writing.

7.2 — Cancellation by the Company

The Company reserves the right to terminate services at its sole discretion, with or without cause, upon written notice to the Client. In the event of termination by the Company without cause prior to the start of a new billing cycle where advance fees have been collected, the Company will issue a prorated refund for unrendered services.

The Company may terminate services immediately and without refund obligation in cases involving Client non-payment, fraudulent activity, abusive conduct toward Company personnel, or material breach of the service agreement.

8. Partial Refund Scenarios

Partial refunds may be issued at the Company’s sole discretion in the following limited scenarios:

• A billing cycle was partially completed before service termination by the Company without cause, and advance payment was collected for the full period;
• A confirmed billing error resulted in an overcharge, in which case only the excess amount will be refunded;
• An agreed-upon service component was contractually promised and demonstrably not delivered, in which case a partial credit or refund proportionate to the undelivered scope may be issued.

Partial refunds will be calculated based on the documented scope of work completed relative to the billing period. All partial refund determinations are at the Company’s reasonable discretion and are final upon written confirmation.

9. Refund Processing Timeline

Upon approval of a refund request, the Company will process the approved refund within five (5) to ten (10) business days. Refunds will be issued via the original payment method used at the time of transaction, unless otherwise agreed in writing.

Processing timelines for funds to appear in the Client’s account may vary depending on the financial institution and payment method:

• ACH / Bank Transfer: 3–5 additional business days after processing
• Credit / Debit Card: 5–10 additional business days after processing (subject to card issuer timelines)
• Other Electronic Methods: Processing timelines as communicated at time of refund approval

The Company is not responsible for delays caused by the Client’s financial institution, card issuer, or payment processor.

10. Dispute Resolution Process

10.1 — Internal Resolution (Required First Step)

Prior to initiating any external dispute, chargeback, or third-party complaint, the Client is required to contact the Company’s billing department directly to resolve the matter informally. This internal process is a condition precedent to any formal dispute.

To initiate an internal dispute, the Client must:

• Submit a written dispute via email to accounting@highwayhaul.us within seven (7) business days of the invoice date;
• Include the invoice number, service period, specific amount disputed, and a detailed written explanation of the basis for the dispute;
• Attach any supporting documentation relevant to the claim.

The Company will acknowledge receipt of the dispute within two (2) business days and respond with a written determination within five (5) business days of receiving all required documentation.

10.2 — Escalation

If the internal resolution process does not yield a satisfactory outcome, the parties agree to attempt resolution through non-binding mediation prior to pursuing litigation. Any legal proceedings shall be governed by the laws of the State of Texas, with jurisdiction in Dallas County, Texas.

11. Chargeback Policy & Payment Processor Compliance

THE CLIENT EXPRESSLY AGREES TO EXHAUST THE COMPANY’S INTERNAL DISPUTE RESOLUTION PROCESS BEFORE INITIATING ANY CHARGEBACK OR PAYMENT REVERSAL REQUEST WITH A BANK, CREDIT CARD ISSUER, OR PAYMENT PROCESSOR.

Filing a chargeback without first attempting resolution through the Company’s internal process constitutes a breach of this Policy and the service agreement. In the event of an unauthorized or unwarranted chargeback, the Company reserves the right to:

• Submit all documentary evidence to the payment processor demonstrating services rendered, including service logs, communications, load confirmations, and executed agreements;
• Pursue collection of any disputed amount, plus associated chargeback fees, through lawful collection means;
• Suspend or permanently terminate the Client’s access to Company services;
• Report the dispute to applicable credit reporting or industry databases as permitted by law.

12. Client Acknowledgment & Consent

BY REMITTING PAYMENT FOR ANY INVOICE, SERVICE FEE, OR DEPOSIT ISSUED BY THE COMPANY, THE CLIENT EXPRESSLY ACKNOWLEDGES AND AGREES THAT:

• They have read and understand this Refund and Cancellation Policy in its entirety;
• Payment represents compensation for professional consulting services, not physical goods;
• Dispatch services are rendered based on professional expertise and time, and completed services are non-refundable;
• The Company provides no guarantee of load volume, freight rates, or revenue;
• They agree to pursue the Company’s internal dispute resolution process before initiating any chargeback or third-party dispute;
• This Policy forms a binding part of the service agreement between the Client and the Company.

This acknowledgment applies to all transactions completed via the Company’s payment portal, invoice payment link, direct bank transfer, or any other payment method. It also applies whether the Client is a first-time or returning customer.

13. Policy Amendments

The Company reserves the right to amend, update, or modify this Policy at any time. Updated policies will be published on the Company’s website and will apply to all transactions occurring on or after the posted effective date. Continued use of the Company’s services following a policy update constitutes acceptance of the revised terms.

14. Contact Information

For all billing inquiries, refund requests, or dispute submissions, please contact:

Highwayhaul Logistics Inc.

Billing & Compliance Department

Email: accounting@highwayhaul.us

Phone: +1-972-330-1070

Mailing Address: 15851 Dallas Pkwy Ste 600, Addison, TX 75001

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM CST