PRIVACY POLICY

Highwayhaul Logistics Inc.

15851 Dallas Pkwy Ste 600, Addison, TX 75001

Phone: 972-330-1070   |   Email: privacy@highwayhaul.us

Effective Date: April 1, 2026   |   Last Updated: April 1, 2026

1. Introduction

Highwayhaul Logistics Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of all individuals who visit our website, inquire about our services, or engage us as clients. This Privacy Policy (“Policy”) describes how we collect, use, store, share, and protect your information in connection with your use of our website and services.

This Policy applies to all users of our website located at [www.highwayhaul.us] (the “Site”), as well as clients, carriers, owner-operators, and business contacts who interact with Highwayhaul Logistics Inc. in any capacity.

2. Information We Collect

2.1 — Information You Provide Directly

We collect personal and business information that you voluntarily provide to us when you:

• Complete a contact form, service inquiry, or onboarding application on our Site;
• Sign a service agreement or dispatch contract with the Company;
• Remit payment for invoices or service fees;
• Communicate with us via email, phone, or text message;
• Subscribe to updates, newsletters, or promotional communications.

This information may include:

• Full legal name and business name (DBA or LLC)
• Email address and phone number
• Physical and mailing address
• USDOT number, MC number, and carrier authority information
• Equipment details (truck type, trailer type, unit number)
• Banking and payment information (processed securely through our payment processor)
• Driver’s license or identification documents (where required for onboarding)
• Insurance certificate details

2.2 — Information Collected Automatically

When you visit our Site, certain information is collected automatically through standard web technologies, including:

• IP address and approximate geographic location
• Browser type, version, and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs and search terms used to find our Site
• Cookie identifiers and session data (see Section 8 for Cookie Policy)

2.4 — SMS & Messaging Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. How We Use Your Information

Highwayhaul Logistics Inc. uses the information we collect for the following purposes:

3.1 — Service Delivery

• To provide truck dispatch, load booking, rate negotiation, and logistics consulting services;
• To communicate with freight brokers, shippers, and logistics partners on your behalf;
• To coordinate paperwork, rate confirmations, bills of lading, and carrier compliance documents;
• To process invoices and payments for services rendered.

3.2 — Business Operations

• To manage and maintain our client and carrier database;
• To respond to inquiries, support requests, and communications;
• To onboard new clients and verify carrier authority and compliance;
• To send invoices, billing notices, and service-related communications.

3.3 — Legal & Compliance

• To comply with applicable federal and state laws, regulations, and legal obligations;
• To enforce our service agreements, refund policy, and terms of service;
• To respond to lawful requests from government authorities or legal proceedings;
• To protect the Company against fraud, chargebacks, and unauthorized transactions.

3.4 — Marketing & Communications

• To send service updates, company announcements, and relevant industry information (only with your consent or as permitted by law);
• To send SMS text messages, WhatsApp messages, and/or voice calls to Users and End Users who have provided prior express written consent, including but not limited to: service notifications, dispatch updates, load details, appointment reminders, billing alerts, and promotional offers;
• To maintain records of all messaging consent, including opt-in date and time, consent method, and the specific disclosure language presented at the time of opt-in, in accordance with TCPA and Twilio A2P compliance requirements;
• To honor all opt-out requests promptly. Users may withdraw consent to receive SMS or WhatsApp messages at any time by replying STOP to any message. Upon receipt of a STOP request, no further promotional or marketing messages will be sent to that number;
• To improve our website content, service offerings, and client experience based on usage data and communication preferences.

Message and data rates may apply to SMS and WhatsApp communications. Message frequency varies based on your account activity and service engagement. Reply HELP to any message for assistance or contact us at privacy@highwayhaul.us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

4.1 — Service Partners

We share necessary information with freight brokers, shippers, load boards, and logistics partners solely for the purpose of fulfilling dispatch services on your behalf. This includes your carrier authority details, contact information, equipment specifications, and insurance certificates.

4.2 — Payment Processors

Payment information is transmitted securely to our third-party payment processors (such as Stripe or Authorize.net) who handle transactions on our behalf. These processors are PCI-DSS compliant and are contractually prohibited from using your financial data for any purpose other than processing your payment.

4.3 — Legal Obligations

We may disclose your information when required by law, regulation, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to protect the rights, safety, or property of the Company, our clients, or the public.

4.4 — Business Transfers

In the event of a merger, acquisition, sale of assets, or business reorganization, your information may be transferred to the successor entity as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal and business information for as long as necessary to fulfill the purposes described in this Policy, maintain our business records, and comply with applicable legal obligations. Our general retention guidelines are as follows:

• Client and carrier records: Retained for a minimum of five (5) years following the termination of the service relationship, consistent with standard business and tax recordkeeping requirements;
• Payment and transaction records: Retained for seven (7) years in accordance with IRS and financial recordkeeping regulations;
• Website usage and analytics data: Retained for up to twenty-four (24) months;
• Marketing and communication preferences: Retained until you opt out or request deletion.

When data is no longer required for its original purpose and no legal obligation requires its retention, we will securely delete or anonymize it.

6. Data Security

Highwayhaul Logistics Inc. implements commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encrypted transmission of sensitive data using industry-standard SSL/TLS protocols;
• Restricted access to personal data on a need-to-know basis among Company personnel;
• Secure third-party payment processing through PCI-DSS compliant providers;
• Regular review of data handling practices and security procedures.

7. Your Rights & Choices

Depending on your state of residence and applicable law, you may have the following rights with respect to your personal information:

7.1 — Access & Portability

You may request a copy of the personal information we hold about you in a commonly used, machine-readable format.

7.2 — Correction

You may request that we correct inaccurate or incomplete personal information we maintain about you.

7.3 — Deletion

You may request that we delete your personal information, subject to exceptions required by law (such as retention of financial records or information necessary to resolve disputes).

7.4 — Opt-Out of Marketing

You may opt out of receiving marketing or promotional communications from us at any time by contacting us at privacy@highwayhaul.us or clicking the “unsubscribe” link in any marketing email. Please note that transactional and service-related communications (such as invoices and billing notices) are not subject to opt-out.

7.5 — Texas Residents

Residents of the State of Texas may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to appeal our response to a privacy request. To submit a request or appeal, please contact us using the information provided in Section 13 of this Policy.

We will respond to verifiable privacy requests within forty-five (45) days of receipt. We may extend this period by an additional forty-five (45) days when reasonably necessary, with prior notice to you.

7.6 — California Residents (CCPA/CPRA)

If you are a resident of the State of California, you have additional rights under the California Consumer Privacy Act of 2018 (“CCPA”) as amended by the California Privacy Rights Act of 2020 (“CPRA”). This section supplements the rights described elsewhere in this Policy and applies solely to California residents.

Your California Privacy Rights:

• Right to Know — You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom it has been shared.
• Right to Delete — You have the right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law (such as information required to complete a transaction, comply with a legal obligation, or detect security incidents).
• Right to Correct — You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing — We do not sell or share your personal information with third parties for their independent marketing or commercial purposes. However, you may submit an opt-out request at any time by contacting us at privacy@highwayhaul.us.
• Right to Limit Use of Sensitive Personal Information — To the extent we collect sensitive personal information as defined under the CPRA (such as government ID numbers or financial account details), you have the right to limit its use to purposes necessary for providing the requested services.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your California privacy rights. You will not receive a different level of service, pricing, or quality as a result of submitting a privacy request.

SMS and Messaging Data — California Notice: Consistent with our commitment to all users, SMS opt-in data, messaging consent records, and phone numbers collected for messaging purposes are never sold or shared with any third party for marketing or promotional purposes, in compliance with both the CCPA/CPRA and applicable TCPA requirements.

How to Submit a California Privacy Request:

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: privacy@highwayhaul.us
• Phone: 972-330-1070
• Mail: Highwayhaul Logistics Inc., Privacy & Compliance Department, 15851 Dallas Pkwy Ste 600, Addison, TX 75001

We will verify your identity before processing any request. We will respond to verifiable California privacy requests within forty-five (45) days of receipt. If additional time is required, we will notify you within the initial 45-day period and may extend our response by an additional forty-five (45) days.

8. Cookies & Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and gather analytics data. The types of cookies we may use include:

• Essential Cookies: Required for the Site to function properly, including session management and security features;
• Analytics Cookies: Used to understand how visitors interact with our Site (e.g., Google Analytics). Data collected is aggregated and anonymized;
• Preference Cookies: Used to remember your settings and preferences across visits;
• Marketing Cookies: May be used to deliver relevant content. We do not use cookies to build advertising profiles or sell data to advertisers.

You may control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the Site. By continuing to use the Site without adjusting your browser settings, you consent to our use of cookies as described in this section.

9. Third-Party Links

Our Site may contain links to third-party websites, platforms, or services (including load boards, payment portals, or broker platforms). These links are provided for your convenience and do not constitute our endorsement of those sites. We have no control over and assume no responsibility for the content, privacy practices, or terms of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Site and services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take prompt steps to delete such information from our records. If you believe a minor has provided us with personal information, please contact us immediately at privacy@highwayhaul.us.

11. Payment Data & PCI Compliance

We do not store full credit card numbers, CVV codes, or banking account numbers on our own servers. All payment data is handled directly by our PCI-DSS compliant third-party payment processors. By submitting payment information through our Site or payment links, you authorize the processing of your payment and acknowledge that your financial data is subject to the privacy policy of the applicable payment processor.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this Policy and, where the changes are material, provide notice on our Site or via direct communication to active clients.

Your continued use of our Site or services following the posting of a revised Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Highwayhaul Logistics Inc.

Privacy & Compliance Department

15851 Dallas Pkwy Ste 600, Addison, TX 75001

Phone: 972-330-1070

Email: privacy@highwayhaul.us